Return and Exchange Policy
If something’s not quite right with your order, I’ve got you covered. You can return or exchange anything within 14 days of receiving your order.
What you need to know
14-day window
You have 14 calendar days (not business days) from the day your order is delivered to request a return or exchange.
Exchanges
Need a different size? I’ll ship the replacement to you at no extra cost—as soon as the original item is back with me.
Return shipping
You’ll need to cover the cost of shipping the item back. I recommend using a tracked and insured service—you're responsible for the item until I receive it.
Shipping to you is always on me
I cover the cost of shipping orders to you—including exchanges.
Customs and duties
Orders are shipped from Denmark, which is part of the European Union (EU). If you are outside the EU, you might be charged import duties or taxes. These are not included in the purchase price; they are your responsibility to pay.
When sending something back, clearly mark the package as a return—if I’m charged customs again, I’ll deduct that from your refund. I will not refund import duties and taxes paid on delivery to you.
Refunds
If you’d prefer a refund instead of an exchange, that’s no problem. I’ll process it once the item is received and inspected. Any original shipping costs (if charged) won’t be refunded.
How to return or exchange
Email me
Reach out at thomas@weirloom.com within 14 days of receiving your order. Let me know what you'd like to return or exchange, and why—it helps me make things better.
Pack it securely
Items must be returned in their original condition. Please pack them well to avoid damage during shipping.
Use a tracked shipping service
Choose a tracked (and ideally insured) shipping option. You’re responsible for the return until I’ve received it.
Send it to the address I provide
Once I hear from you, I’ll reply with the return address and any other instructions.
Weirloom is owned and operated by Thomas Stege Bojer under his company, Denimhunters (DK-34993300). The brand is based in Denmark (Europe) where all orders are shipped from.